Privacy Policy

Last updated: 2024

Kisezu ("we", "us", "our") is committed to protecting the privacy of visitors to our website and customers who use our house and apartment insulation services. This Privacy Policy explains what personal data we collect through our website, why we collect it, how long we keep it, who we share it with, and what rights you have in respect of that data. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Kisezu is the data controller responsible for your personal data collected through this website. Our contact details are as follows:

Company Name: Kisezu
Address: 95D Brick Lane, London, N4 5TH, United Kingdom
Email: [email protected]
Phone: +44 20 7764 3871

2. What Personal Data We Collect

We collect personal data through the contact and enquiry form on our website. The form may collect the following information:

Your name
Your email address
Your telephone number
Your property address (where relevant to provide an insulation quote or service)
Details of your enquiry, including the nature of the insulation work you are interested in

We only collect the personal data that you voluntarily submit to us through this form. We do not collect personal data through any other automated means on this site, aside from the single cookie described in Section 6.

3. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

To respond to your enquiry about our insulation services
To provide you with quotes, estimates, or scheduling information
To carry out our contractual obligations if you become a customer
To maintain records of communications for customer service and quality purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent (Article 6(1)(a) UK GDPR) — where you voluntarily submit your details via our enquiry form and, where applicable, consent to advertising measurement as described in Section 7.
Contract (Article 6(1)(b) UK GDPR) — where processing is necessary to take steps towards entering into a contract with you, such as providing a quote or arranging insulation work.
Legitimate interests (Article 6(1)(f) UK GDPR) — where we need to respond to enquiries and maintain business records, provided this does not override your rights and freedoms.

5. How Long We Keep Your Data and Who We Share It With

We retain personal data submitted through our enquiry form only for as long as necessary to fulfil the purposes described above, typically for the duration of our relationship with you plus a reasonable period afterwards to address any follow-up queries or legal obligations. Once this period has elapsed, we securely delete or anonymise the data.

We do not sell your personal data. We may share personal data with:

Trusted service providers who assist us in operating our business (for example, email and telecommunications providers), strictly for the purpose of responding to your enquiry
Regulatory or legal authorities, where required by law

We do not transfer personal data outside the United Kingdom other than where a service provider requires this and appropriate safeguards are in place.

6. Cookies

This website sets only one cookie: cookie_consent. This cookie stores your consent choice regarding cookies and is retained for one year. We do not use any analytics cookies, tracking cookies, session cookies, or third-party cookies of any kind. No data such as _ga, _gid, or similar analytics identifiers is collected on this site.

7. Advertising Measurement

Advertising measurement technology is only activated after you have given your consent, and only operates on the confirmation page that appears after you submit our enquiry form. If you do not consent, no advertising measurement takes place anywhere on this site.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data in certain circumstances
Right to restrict processing — to request that we limit how we use your data
Right to data portability — to request transfer of your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within one month, as required by law.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters, if you believe your personal data has been mishandled.

9. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Phone: +44 20 7764 3871
Postal Address: Kisezu, 95D Brick Lane, London, N4 5TH, United Kingdom

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.